How many steps do your employees take to do a simple task like disconnecting a battery or operating a diagnostic scan tool on a customer’s vehicle?
You may not be aware that OEMs are including sophisticated diagnostic trouble codes in vehicles that record, and in some cases sends back to the OEM, the procedures of how something as simple as scanning or disconnecting a battery is being done and whether it is in accordance with an OEM’s procedure.
In the instance of using a diagnostic scan tool, repairers need to understand that there could be multiple steps involved in the use of a diagnostic scan tool including:
- Pre-repair scans
- Post-repair scans
There could very well be a point in the near future where most, if not all vehicles on the road, record exactly what is being done to a car and send that information back to the OEM in real time. This will be to ensure a customer’s vehicle is providing the features and benefits it was designed to provide, particularly surrounding safety and comfort and if OEM repair methods are being adhered to.
For something as simple as a battery, Nissan has over 10 steps in relation to one vehicle and the procedure includes checks on air-conditioning systems, rear view monitors, engine oil level reads, electric sunroof, and goes on through many other electrical systems before the battery can even be touched.
In the future, if a step is missed in a repair scan or other procedure, it could have ramifications for both you as a repairer and your customer.
Manufacturers have already deployed technology in vehicles where if you are involved in a crash, the OEM will contact you while you are still in the car and contact emergency services for you. This demonstrates the level of technology that is being rolled out, enabling information to already be sent in real time back to the OEM. The video below gives an example of this technology:
What can repairers do stay on top of repair scans and OEM procedures?
Use OEM repair procedures to ensure the systems operate correctly and to ensure that you are meeting your obligations under Australian Consumer Law (ACL), which is about due care and skill, fit for purpose and acceptable quality.
For a list of OEM position statements on pre and post repair scans, click here.
If you have any questions in relation to your obligations under ACL or following OEM repair procedures, click here to contact our Industry Engagement Specialist, Paul Back.