Customer Servicing (Automotive Sales)

Love vehicles and mechanics but rather work in the office? A Customer Servicing (Automotive Sales) apprenticeship is your pathway to follow your dream as a Sales or Spare Parts Specialist.

There is a major career path for Auto-Parts Sales with many employment opportunities.

AUR31020 Certificate III in Automotive Sales

Do you love solving problems and want to work with people and all automotive fields? A Customer Servicing (Automotive Sales) role might be right for you.

You’ll learn how to sell in all areas of the automotive industry including automotive replacement parts and accessories in retail and wholesale outlets and become an expert in the sourcing and supply of parts.

Specialist Skills:
  • Communication skills to help customers understand the benefits of the product
  • Identify the make and model of automotive vehicles and equipment
  • Consult replacement parts catalogues or computer databases to identify and source parts
  • How to promote the businesses image
  • Recommend parts to customers
  • Set up merchandise displays
  • Work with customers to determine their needs
  • Progressive position into vehicle and equipment sales
  • Receive orders for parts and ensuring prompt arrival
  • Assist with stocktaking
  • Assist customers in repairing or replacing parts.

As South Australia's only dedicated automotive industry training provider, the MTA gives you the skills, training and industry access to prepare you for your automotive career.

There are two ways you can complete your qualification with the MTA:

  • Become employed by us and we'll find you a host business for you to work for.
  • Gain an apprenticeship on your own and do your training at South Australia's most progressive automotive training facility

If you're over 21 years old, please read MTA's Adult Apprenticeship Policy prior to completing an application.

Literacy and Numeracy Assessment:
Literacy and numeracy assessment forms part of the upfront assessment of need process to ensure individuals have the minimum levels required by DIS to access the vocational course of their choice or to demonstrate an individual is below minimum levels and therefore requires access to a foundation skills course or foundation skills bridging units.

Individuals seeking access to a Certificate II or III subsidised training place or Jobs First Employment Project must demonstrate they are at Australian Core Skills Framework (ACSF) Exit Level 2 in reading and numeracy.

Recognition of Prior Learning:
Recognition of Prior Learning (RPL) is available for this qualification. If you feel you have the necessary trade skills and knowledge to gain this qualification, or any part thereof, click here.

  • Year 11 or higher
  • Australian citizen or permanent resident
  • Successful completion of MTA’s pre-selection test.
  • Click here or visit for eligibility criteria
  • Three years (a competency based training approach allows for possible earlier completion).
  • Motor accessory dealers
  • Spare parts divisions of large car dealers
  • Motor vehicle dismantlers
  • Agriculture machinery dealerships
  • Mobile plant equipment sales
  • Heavy vehicle transport companies/dealerships
  • Large car dealers, agricultural equipment, mobile plant and heavy commercial road dealers

Not sure which Automotive Career is right for you?

We're happy to talk through the details of each trade to help you decide.

To enquire about MTA apprenticeships, complete our enquiry form, call 8241 0522 or email