This guide replaces the previous version that many members may be familiar with. The MTA was involved in the revised version and it is recommended members use this new guide as their reference.
This information is relevant to:
Sales (including vehicles, machinery and motorcycles)
Service and repairs
Consumer issues related to defects and failures (both one-off and repeated) in the sales and repairs of new and used vehicles.
The Guide provides direction on the legal rights and obligations created by consumer guarantees provided by the ACL and the different remedies available to consumers where a dispute arises or a customer raises a complaint about a product or services.
For a copy of the guide, click here.If you need support in dealing with a dispute, please contact our Industry Engagement Specialists or the Workplace Relations Team by calling 08 8291 2000 or email by clicking here.