New MVIRI website for BRD members

Public news

The Motor Trades Association of Australia (MTAA), State and Territory Members and the Australian Motor Body Repairers Association (AMBRA) announced last week the introduction of a new website for motor body repairers nationwide, further enhancing transparency and relations with the motor vehicle insurance industry.The MTAA and its appointed Motor Code Administrative Committee (CAC) members have been working with CAC representatives appointed by the Insurance Council of Australia (ICA) to introduce the updated Motor Vehicle Insurance and Repair Industry Code of Conduct (MVIRI) website which will assist BRD members in IDR submissions.

The new website also streamlines processes for motor vehicle repair businesses to become a signatory to the MIVIRI Code, access updated information on the Code of Conduct, and expedite signatories’ ability to lodge a dispute, which will ensure mediation processes get underway in a timely manner.

Body repairers now also have an enhanced (personal) dashboard to track, monitor and review the disputes they lodge.

By using the sign up process on the website, signatories will be provided with login details and a password which will enable them to log in and utilise the site including the lodgement of an Internal Dispute Resolution (IDR) or an External Determination (EDR) notification. This is for all users.

The completely revitalised website complements internal processes that the MTAA, MTA Members and AMBRA have introduced in the IDR Builder.

The MTAA says motor body repairers now have enhanced ability to lodge disputes using either the direct access facility built into the new website or alternatively using the IDR builder through their individual member associations, which will then be lodged on the website on their behalf.

Please continue to send details of your disputes to:

We will continue to assist in the IDR submission process on your behalf. This will also provide the MTA and the MTAA with qualified dispute notification, tracking and reporting.

To access the new MVIRI code website please use the following link:

For more information, click here to access the media release from the MTAA.

Please don’t hesitate to contact Paul Back by clicking here if you have any questions or would like further information.